VT01 6 Pack Wholesale Multiple Pockets High Visibility Safety Vest

SHIPPING & HANDLING

We employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.

1. ORDER SUCCESSFUL

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

2. PROCESSING

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 48 hours. Kindly note a small quantity of orders may still need between 3-7 business days depending on distance. Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

3. SHIPPING

Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Our partners with major international shipping companies to offer different methods.

Wholesale customers of more than 300 pieces, can contact us, we can be delivered to the world. Below are the free shipping offers available on www.fonirra.com. Free shipping on US, Mexico and Canada merchandise orders.

4. DELIVERED

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.

5. CONTACT US

If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.

REFUND & RETURN

RETURN

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

1. RETURNABLE ITEMS

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

\1. Faulty items damaged/broken or soiled upon arrival.
\2. Items received in the incorrect size/color.
\3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

2. NON-RETURNABLE ITEMS

We will not accept returns in the following conditions:
\1. Items outside the 30 days return time-frame.
\2. Washed, worn, used or misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

3. RETURNS PROCESS & TIME-FRAME

Please carefully follow our returns process to minimize any delays:

\1. If your item is returnable (see above), please contact us by e-mail at service@fonirra.com,and stating your:
Order number
Product name
Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
\4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

4. RETURN SHIPPING COSTS & ADDRESS

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

\1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

\2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

REFUND

Your satisfaction is our number one priority. You can purchase with confidence with our easy refunds.

1. REFUND PROCESS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit coupon will be send via email within a certain amount of days. Refunds to your credit card or original method of payment, applies for damage/defective items only. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Any handcrafted/artisan-made product that is returned for having minimal cosmetic imperfections that do not compromise its functionality and durability.

2. LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@fonirra.com.

3. SHIPPING YOUR RETURN

To return your product, please first contact us first at service@fonirra.com to receive instructions to ship your package. Return labels are available per request. You can save time and get better shipping rates by using our prepaid labels. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return label cost will be deducted from your refund/credit. Exceptions may apply for damage items. If you receive a refund, the cost of return shipping label will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You may opt to use an insured delivery service, however, fonirra.com cannot accept responsibility for items not received or damaged in transit.

NOTES:

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: For credit card refunds, please allow between 7-14 business days for the transaction to process. For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. For Wallet refunds (store credit), please allow 24 hours for your account to be updated.